Greetings, dear customer!
We are still experiencing a large number of support inquiries being submitted in via our now defunct inbox support@quick.no. As our customer base—and hence the number of submissions—increases, we need robust systems and routines in place in order to manage cases as efficiently as possible.Therefore, we wish to remind you that all support inquiries are to be submitted exclusively through our ticket form in the Customer Service Portal. These submissions are quicker to categorize, sooner assigned to an agent, and decreases overall response time. This not only benefits us, but also you as a customer in the form of swifter responses.
If you've never used our ticket form before, we have a great article in our user manual for how you create a user in the Customer Service Portal, and we also have an article specifically about support inquiries which tells you how to craft your submissions in such a way as to maximize ticket management efficiency. It also teaches you how you can contact us directly through Quick3 itself.
We wish you a happy and productive day, and have a great weekend! 🌞
Regards,
Quick Systems Support Team 🧑💻